Citizen Charter

According to U.P. Nagar Palika Act 1959, Nagar Palika has been handed over the responsibility to provide certain public services to the citizens in a time-bound manner.

This Citizen Charter is being presented, keeping in view the following aims and objectives:

  • To advertise the different works carried out by Nagar Palika
  • To ensure the quality of services provided
  • To provide influencial solutions of the public complains
  • To ensure the replies and actions as per the standards in relation with the public services
  • To maintain transparency at every level
  • To regularize the public services
  • To generate awareness for public participation for public services

Our Resolution:

  • Continuous Services

Our Determination:

  • High grade quality assurance

Following action will be taken if appropriate steps are not taken to solve citizens’ complaints:

  • To give an explanation for not taking any action after complaints
  • Warning if the explanation is found to be satisfactory
  • Strict warning if the appropriate action is not taken after 6 complaints
  • Departmental action on not taking any action after 6 complaints